Abstract—This paper determines benchmarking criteria from the point of view of the actors who were involved in benchmarking processes within three Libyan Manufacturing Organisations (LMOs). It also describes an application of the Analytic Hierarchy Process (AHP) that can help an organisation to determine its benchmarking criteria. It presents a structured hierarchy for assessing the key capabilities using the AHP. The hierarchy is illustrated using the four main criteria that manufacturing companies consider when carrying out benchmarking. AHP and benchmarking techniques make the implementation and analysis studies more effective, easy and applicable to companies. Further, AHP is used to calculate the relative weights of each criterion, sub-criterion and specific sub-criterion, to prioritise them, and finally to select the important benchmarking criterion within each of the three companies investigated.
Index Terms—Benchmarking; AHP; hierarchy; pairwise comparison; multi-criteria analysis
The author is with College of Business Administration, University of Sharjah, United Arab Emirates (Corresponding address: Tel: +971-6- 5050573, Fax: +971-6-5050100. e-mail: firstname.lastname@example.org ).
Cite: Mohamed S. M. Salem, "An Application of the Analytic Hierarchy Process to Determine Benchmarking Criteria for Manufacturing Organisations," International Journal of Trade, Economics and Finance vol. 1, no. 1, pp. 93-102, 2010.