• ISSN: 2010-023X
    • Frequency: Bimonthly
    • DOI: 10.18178/IJTEF
    • Editor-in-Chief: Prof.Tung-Zong (Donald) Chang
    • Executive Editor: Ms. Cherry L. Chen
    • Abstracting/ Indexing: Engineering & Technology Digital Library, ProQuest, Crossref, Electronic Journals Library , EBSCO, and Ulrich's Periodicals Directory
    • E-mail: ijtef@ejournal.net
IJTEF 2011 Vol.2(1): 10-18 ISSN: 2010-023X
DOI: 10.7763/IJTEF.2011.V2.72

Tenant Satisfaction in Public Housing and its Relationship with Rent Arrears: Majlis Bandaraya Ipoh, Perak, Malaysia

Nor Aini Salleh, Nor’Aini Yusof, Abdul Ghani Salleh, and Noraini Johari
Abstract—Rent is a form of revenue obtained by public housing management that is used towards the management and maintenance of public housing. Without rent collection, there is no revenue. It is therefore critical that research on rent arrears be undertaken to understand the extent of the problem. This paper studies the relationship between tenant satisfaction and rent arrears prevalent amongst MBI public housing tenants. Data for the study was obtained through questionnaire distribution on 659 MBI public housing tenants using the strata sampling technique. The study found that tenant satisfaction is related to the rent arrears problem. Although the payment of rent is commonly focused on the ability to pay rent apparent amongst tenants, the fact remains that tenant satisfaction must also be considered by the public housing management in order to increase the payment of rent by tenants.

Index Terms—Rent Arrears, Public Housing, Tenant Satisfaction, Logistic Regression Analysis.

NA Salleh is a senior lecturer in University Teknologi Mara Perak. She is now a full time PhD student with the University Sains Malaysia. (corresponding author phone: +60-19-3802535; e-mail: noinsphd07@ gmail.com).
N. Yusof is an associate professor in Universiti Sains Malaysia. She is now with the School of Housing, Building & Planning in Universiti Sains Malaysia, Penang, Malaysia (e-mail: norainy@gmail.com).
A.G Salleh is a professor in Universiti Sains Malaysia. He is now with the School of Housing, Building & Planning in University Sains Malaysia, Penang, Malaysia (e-mail: Sghani@usm.my).
N. Johari is a senior lecturer in University Teknologi Mara Perak. She is now with the Faculty of Architecture, Planning & Surveying in University Teknologi Mara Perak, Bandar Seri Iskandar, Perak (e-mail:ininjasmin@yahoo.com)

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Cite:Nor Aini Salleh, Nor’Aini Yusof, Abdul Ghani Salleh, and Noraini Johari, "Tenant Satisfaction in Public Housing and its Relationship with Rent Arrears: Majlis Bandaraya Ipoh, Perak, Malaysia," International Journal of Trade, Economics and Finance vol.2, no.1, pp. 10-18, 2011.

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