• ISSN: 2010-023X
    • Frequency: Bimonthly
    • DOI: 10.18178/IJTEF
    • Editor-in-Chief: Prof.Tung-Zong (Donald) Chang
    • Executive Editor: Ms. Cherry L. Chen
    • Abstracting/ Indexing: Engineering & Technology Digital Library, ProQuest, Crossref, Electronic Journals Library , EBSCO, and Ulrich's Periodicals Directory
    • E-mail: ijtef@ejournal.net
IJTEF 2017 Vol.8(5): 235-238 ISSN: 2010-023X
DOI: 10.18178/ijtef.2017.8.5.571

Workplace Competence Assessment and Development of Frontline Managers at Indian Power Companies

Ruchi Tyagi and Suresh Vishwakarma
Abstract—The paper identifies training needs for work place competence of front line managers at Indian power distribution companies (DISCOMs). DISCOMs' top managers were interviewed to develop questionnaire items. The findings include that frontline managers need training on few new technologies and commercial areas related to customer services.

Index Terms—Electricity customers, frontline managers, power distribution companies, training.

Ruchi Tyagi is with the Department of Human Resources & Organizational Behaviour, University of Petroleum and Energy Studies, Dehradun, India (e-mail: csractivist@yahoo.co.uk).

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Cite: Ruchi Tyagi and Suresh Vishwakarma, "Workplace Competence Assessment and Development of Frontline Managers at Indian Power Companies," International Journal of Trade, Economics and Finance vol.8, no.5, pp. 235-238, 2017.

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