• ISSN: 2010-023X
    • Frequency: Bimonthly
    • DOI: 10.18178/IJTEF
    • Editor-in-Chief: Prof.Tung-Zong (Donald) Chang
    • Executive Editor: Ms. Cherry L. Chen
    • Abstracting/ Indexing: Engineering & Technology Digital Library, ProQuest, Crossref, Electronic Journals Library , EBSCO, and Ulrich's Periodicals Directory
    • E-mail: ijtef@ejournal.net
IJTEF 2014 Vol.5(5): 459-462 ISSN: 2010-023X
DOI: 10.7763/IJTEF.2014.V5.416

Customer Satisfaction in Using e-Travel: The Role of Self Efficacy, Trust, and Use

Nikos Joshua H. S. and Vera Pujani
Abstract—the purpose of today business is not only the national business, but also the international business through e-business concept in particular e-travel contexts. E-travel is a tourism activity that done automatically through electronic technology and can be accessed from anywhere via its websites. The current paper presents to develop the conceptual framework of e-travel adoption model. Self-efficacy, trust and actual use are identified as influencing factors of customer satisfaction on e-travel. In this study, e-travel users as the research object..This theoretical framework explains how selfefficacy, trust and actual use affect the customer satisfaction on e-travel. The finding of this theoretical framework is selfefficacy, trust and use give positive impact to customer satisfaction. The afterward research would exanimated empirically using a survey method which employing PLS as a SEM software of analysis technique.

Index Terms—Travel, website, self efficacy, customer satisfaction.

The authors are with Andalas University, Limau Manih Padang, Indonesia 25162 (e-mail: joshua.nikos@aiesec.net, verapujani@yahoo.co.id).

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Cite: Nikos Joshua H. S. and Vera Pujani, "Customer Satisfaction in Using e-Travel: The Role of Self Efficacy, Trust, and Use," International Journal of Trade, Economics and Finance vol.5, no.5, pp. 459-462, 2014.

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