—the purpose of today business is not only the
national business, but also the international business through
e-business concept in particular e-travel contexts. E-travel is a
tourism activity that done automatically through electronic
technology and can be accessed from anywhere via its websites.
The current paper presents to develop the conceptual
framework of e-travel adoption model. Self-efficacy, trust and
actual use are identified as influencing factors of customer
satisfaction on e-travel. In this study, e-travel users as the
research object..This theoretical framework explains how selfefficacy,
trust and actual use affect the customer satisfaction on
e-travel. The finding of this theoretical framework is selfefficacy,
trust and use give positive impact to customer
satisfaction. The afterward research would exanimated
empirically using a survey method which employing PLS as a
SEM software of analysis technique.
—Travel, website, self efficacy, customer
The authors are with Andalas University, Limau Manih Padang,
Indonesia 25162 (e-mail: firstname.lastname@example.org,
Cite: Nikos Joshua H. S. and Vera Pujani, "Customer Satisfaction in Using e-Travel: The Role of Self Efficacy, Trust, and Use," International Journal of Trade, Economics and Finance vol.5, no.5, pp. 459-462, 2014.