• ISSN: 2010-023X
    • Frequency: Bimonthly
    • DOI: 10.18178/IJTEF
    • Editor-in-Chief: Prof.Tung-Zong (Donald) Chang
    • Executive Editor: Ms. Cherry L. Chen
    • Abstracting/ Indexing: Engineering & Technology Digital Library, ProQuest, Crossref, Electronic Journals Library, DOAJ , EBSCO, and Ulrich's Periodicals Directory
    • E-mail: ijtef@ejournal.net
IJTEF 2014 Vol.5(5): 454-458 ISSN: 2010-023X
DOI: 10.7763/IJTEF.2014.V5.415

Tour and Travel Website Beliefs in Influencing Users Satisfaction — Case Study: Malaysia

Puteri Fatin Nadia and Vera Pujani
Abstract—This research framework was developed based on theory planned behavior. This study is to examine the influences the enjoyment, self-efficacy and actual use towards the users satisfaction of e-travel website in Malaysia”. From a multistage data sampling among Malaysian customer of e-travel, a total of 105 questionnaires were returned and analyzed. The data was analyzed using SmartPLS and SPSS 16. The results revealed significant influences of enjoyment, self-efficacy and the actual use of web site on the users satisfaction of e-travel website. All variables moderated positively to the influence of customer satisfaction. The paper highlights its influence of each variables.

Index Terms—Tourism, e-travel, satisfaction, enjoyment.

Puteri Fatin Nadia is with University of Andalas. Limau Manih, Padang, Indonesia, 25165 (e-mail: puterifatin18@yahoo.com).
Vera Pujani is with Andalas University, Limau Manih Padang, Indonesia 25162 (e-mail: verapujani@yahoo.co.id).

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Cite: Puteri Fatin Nadia and Vera Pujani, "Tour and Travel Website Beliefs in Influencing Users Satisfaction — Case Study: Malaysia," International Journal of Trade, Economics and Finance vol.5, no.5, pp. 454-458, 2014.

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