• ISSN: 2010-023X
    • Frequency: Bimonthly
    • DOI: 10.18178/IJTEF
    • Editor-in-Chief: Prof.Tung-Zong (Donald) Chang
    • Executive Editor: Ms. Cherry L. Chen
    • Abstracting/ Indexing: Engineering & Technology Digital Library, ProQuest, Crossref, Electronic Journals Library , EBSCO, and Ulrich's Periodicals Directory
    • E-mail: ijtef@ejournal.net
IJTEF 2014 Vol.5(2): 130-135 ISSN: 2010-023X
DOI: 10.7763/IJTEF.2014.V5.355

Extraction of Accommodation Evaluation by Foreign Tourists with Text Mining

Koichi Tsujii, Masakazu Takahashi, Yoshikatsu Fujita, and Kazuhiko Tsuda
Abstract—While the number of foreign tourists visiting Japan is increasing in recent years, online hotel reservation systems are widely used for travel planning. Hotel reservation service sites provide accommodation information both of the features and the recommended points to the potential users. The hotel reservation services users usually refer the other users’ reviews in their decision-making. It is useful information for the accommodation service improvement, whereas the replies of users’ reviews are at their will. Most of the reviews are not classified appropriately for users’ purposes that make it hard to reach the appropriate information in reservation. To solve this problem, this paper provides a method to analyse user reviews in order to capture the characteristic expressions according to their purposes and examines some methods to present beneficial information at the time of hotel service improvement. Moreover, the characteristics of user comments are distinguished for every hotel. Differences between the expressions and the evaluations each hotel is found from the results of the analysis.

Index Terms—Evaluation extraction, hotel, reservation, text mining, user review.

Koichi Tsujii is with the Graduate School of Systems and Information Engineering, The University of TSUKUBA, Tokyo, CO 112-0012 Japan and with Nippon Travel Agency Co., Ltd, Tokyo, CO 105-8606 Japan (e-mail: s1330182@u.tsukuba.ac.jp). Masakazu Takahashi is with the Graduate School of Innovation and Technology Management, Yamaguchi University, Yamaguchi, CO 755-8611 Japan (e-mail: masakazu@yamaguchi-u.ac.jp).
Yoshikatsu Fujita is with the Teikyo University, Tokyo, CO 192-0395 Japan (e-mail: fujita@main.teikyo-u.ac.jp).
Kazuhiko Tsuda is with the Graduate School of Business Sciences, The University of TSUKUBA, Tokyo, CO 112-0012 Japan (e-mail: tsuda@gssm.otsuka.tsukuba.ac.jp).

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Cite: Koichi Tsujii, Masakazu Takahashi, Yoshikatsu Fujita, and Kazuhiko Tsuda, "Extraction of Accommodation Evaluation by Foreign Tourists with Text Mining," International Journal of Trade, Economics and Finance vol.5, no.2, pp. 130-135, 2014.

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