• ISSN: 2010-023X
    • Frequency: Bimonthly
    • DOI: 10.18178/IJTEF
    • Editor-in-Chief: Prof.Tung-Zong (Donald) Chang
    • Executive Editor: Ms. Cherry L. Chen
    • Abstracting/ Indexing: Engineering & Technology Digital Library, ProQuest, Crossref, Electronic Journals Library, DOAJ , EBSCO, and Ulrich's Periodicals Directory
    • E-mail: ijtef@ejournal.net
IJTEF 2014 Vol.5(1): 98-104 ISSN: 2010-023X
DOI: 10.7763/IJTEF.2014.V5.348

The Quality of Bank-Provided Investment Consulting Service for Private Individuals in Estonia

Kantšukov Mark and Štšukina Maria
Abstract—In this paper we assess the quality of investment consulting service for private individuals provided by Estonian commercial banks. The study is based on content analysis of websites of commercial banks, and (staged) interviews with investment consultants in main Estonian banking institutions. We find that investment consulting service in Estonian banks is not on appropriate level compared to developed markets, and there is a significant room for improvement. However, severity of particular problems related to investment consulting service varies by institution.

Index Terms—Customer protection, financial sector, investment consulting, retail banking.

Mark Kantšukov is with the University of Tartu, Faculty of Economics and Business Administration, Narva road 4, Tartu 51009, Estonia (e-mail: ecomark@ut.ee).
Maria Štšukina is with Electrolux Europe, Brussels, Belgium (e-mail: maria.stsukina@electrolux.be).

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Cite:Kantšukov Mark and Štšukina Maria, "The Quality of Bank-Provided Investment Consulting Service for Private Individuals in Estonia," International Journal of Trade, Economics and Finance vol.5, no.1, pp. 98-104, 2014.

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