• ISSN: 2010-023X (Print)
    • Abbreviated Title: Int. J. Trade, Economics and Financ.
    • Frequency: Bimonthly
    • DOI: 10.18178/IJTEF
    • Editor-in-Chief: Prof.Tung-Zong (Donald) Chang
    • Executive Editor: Ms. Cherry L. Chen
    • Abstracting/ Indexing:  ProQuest, Crossref, Electronic Journals Library , EBSCO, and Ulrich's Periodicals Directory
    • E-mail: ijtef@ejournal.net
IJTEF 2020 Vol.11(4): 61-64 ISSN: 2010-023X
DOI: 10.18178/ijtef.2020.11.4.667

The Business Cost of Online Defamation

Margaret E. Vroman, Karin Stulz, Claudia Hart, and Kenneth Mullins
Abstract—The Internet has radically changed the way businesses and individuals communicate. Most people view this as a positive achievement and applaud the egalitarian ability of all to post online and locate information of interest. Along with these benefits, however, is the increasing damage done by those who post untrue business reviews, personal attacks and altered photos and videos. Interestingly, the average person will claim to support “freedom of speech” on the Internet – until they are the victim of a false accusation or hate speech. This paper examines when speech ceases to be “free” and crosses the line to defamation. It will discuss some of the laws that govern online defamation, provide situational examples and specify the costs incurred by victims of defamation. Finally, it will conclude with recommendations on how to proactively deal with potential defamation situations.

Index Terms—Defamation, internet service provider, right to be forgotten, section 230 of the CDA.

Margaret E. Vroman, Karin Stulz, and Claudia Hart are with the College of Business at Northern Michigan University, Marquette, MI 49855 USA (e-mail: mvroman@nmu.edu, kstulz@nmu.edu, clhart@nmu.edu).
K. Mullins is with the College of Business at the University of Wisconsin – Stout, WI 54751, USA(e-mail: mullinsk@uwstout.edu).


Cite: Margaret E. Vroman, Karin Stulz, Claudia Hart, and Kenneth Mullins, "The Business Cost of Online Defamation," International Journal of Trade, Economics and Finance vol.11, no.4, pp. 61-64, 2020.

Copyright © 2020 by the authors. This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).

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